If you need support with your installation of SimTech's software, you can obtain support
- via E-Mail
- via telephone
The cost for support depends on the support option that you have selected for your installation.
If you have purchased a "Software Subscription" or an "Update and Support Subscription", technical support is included without extra costs.
If you don't have a subscription, you can obtain technical support on a paid case by case basis.
For technical support, you can also send an e-mail to support@SimTechnology.com with the comprehensive description of your problem.
If you are not a user with "Support Subscription" and wish to be one, contact us for further information about SimTech's support and maintenance scheme.
We continue to enhance and update our software by adding new features and improving existing ones. Programs are updated to reflect new developments of the underlying operating systems. Model libraries are extended with new component models or with new physical property functions.
For IPSEpro we typically release one major new version of the framework every two years, with intermediate minor updates every few months. Model libraries are updated independently. This ensures that new versions are available to the users as quickly as possible.
The most economic ways to have access to updated versions are a "Software Subscription" or an "Update and Support Subscription". With a software subscription you have access to all updates during the subscription period without extra costs. If you have purchased a permanent license, the most economic way to have access to updated versions is to purchase an "Update and Support Subscription". For a fixed annual fee you have access to all updates and you are entitled to receive support from our technical support.
Users without a subscription have to purchase individual updates.
If you have purchased an "Software Subscription" or an "Update and Support Subscription" you are entitled to a download account which allows you to download the latest version of IPSEpro in order to keep your installation updated.
If you don't have a download account yet, contact SimTech for your account data.